Commercial Maintenance Manager

Chepstow

Commercial Maintenance Manager: South Wales & National Role.

Chepstow Plant International are looking to recruit a technically experienced workshop manager to manage all commercial requirements coming into the workshop from our external client base. This position provides an exciting opportunity for the right candidate who wants to join a fast pace SME in the mobile plant sector, to grow and develop this already established section of the business. This is a hands-on, operationally embedded role focused on building external revenue, while driving quality control, performance improvement and cost discipline across workshop delivery, benefitting the company both internally and externally.

Working alongside our existing day-day Workshop Manager, you’ll take ownership of commercial performance and process: quoting support, job costing, margin recovery, customer communication, KPI reporting, continuous improvement, and recruitment planning, the relevant departments will support these objectives. You will work closely with Maintenance, Operations and senior leadership to deliver a step-change in workshop efficiency and customer outcomes, ensuring repairs are delivered on time, within budget and to agreed quality standards.

This position will report into the Asset Director and work closely with the Workshop & Maintenance team. The job will primarily be based at the company’s head offices in Caldicot with occasional travel to client sites nationally.

Key Responsibilities

– Promote and fully engage with all aspects of safe working control measures.
– Develop the workshop’s external repair portfolio with existing and new client bases, targeting sustainable & profitable growth.
– Help shape and support the existing workshop team to visibly improve and develop standards to support targeted external works as well as assisting with the recruitment of new engineers into the department.
– Progress the visibility of workshop performance: utilisation, efficiency, recovery rate, WIP, lead times, first-time-fix, rework/returns.
– Collaborate with Finance & Maintenance to create baseline cost/profit assessments and a phased plan to reach profit-centre operation.
– Manage and develop protocols around the external quote/repair processes to ensure visibility, standards and customer satisfaction, including sign-off documentation.
– Reduce rework and repeat failures by strengthening root cause analysis, feedback loops, and standard repair methods.
– Help support the Assets & Maintenance department where required.

Job Skills & Requirements

– In-depth knowledge of assets, their operations, mechanical, electrical & technical components is essential, whilst the ideal candidate would have experience across the aggregates & minerals or construction sector. Ideal candidate would have spent time at a major OEM within the sector.
– Consistent, attentive and proactive approach to safety, in line with the company’s core ethos, safety principles and culture.
– Proven customer facing communication and commercial skills.
– Good IT abilities, including maintenance & quoting systems user experience to oversee external repair works, in addition to MS office.
– Ability to meet commercial targets & account management.
– Good ability to work within a collaborative team dynamic, both within the workshop / maintenance function and across the business, as well as pursuing objectives by yourself.

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TESTIMONIALS

“Chepstow demonstrates robust asset management and disciplined capital allocation, making them a long-standing, reliable finance client. Their clear approach to investment and operational resilience gives us confidence in their long-term growth and stewardship.”

Relationship Director, HSBC UK

“Chepstow are a pragmatic, long-term partner for flexible workforce solutions, blending short-term surge support with strategic, long-term hires. Their clear briefings, safety-first approach and integration on site make deployments seamless and effective.”

Mando Solutions

“Chepstow’s collaboration on bucket and GET design has led to more robust, lower-maintenance solutions for the harshest sites. Their feedback loop and practical testing drive innovations that lower total cost of ownership across fleets and maximise extraction methods.”

Director, HSM / MST

“Our work with Chepstow is built around safety and long-term performance. Together we’ve implemented active preventative maintenance regimes to continually improve tyre life and deliver safer working conditions on site, whilst continually pursuing ways to reduce our collective environmental impact.”

Regional VP, Kal Tire UK

“We appointed Chepstow to integrate a new sand-washing plant because they could work safely in a live production environment with minimal disruption. The civils and earthworks were delivered to a high standard and on time, we’d recommend them without hesitation.”

Goonvean Aggregates

“When water mains fail it’s vital to have an immediate, competent response Chepstow’s 24/7 deployment capability and rigorous QA processes give us that confidence. They deliver dependable, professional reactive works that protect our customers and the environment.”

Welsh Water

“Over twenty years Chepstow has shown sustained investment and a consistent focus on safety and quality that mirrors our own values. They think long-term about fleet performance, which makes for a reliable, mutually beneficial partnership that delivers for clients across every project.”

Managing Director, Bell Equipment UK

“Chepstow is one of the UK and Europe’s most significant Volvo customers, over 25 years and 1,000+ machines and that relationship drives real value. Their disciplined asset-management approach, appetite for innovation and focus on total cost of ownership make them an outstanding customer and a pleasure to support.”

Strategic Accounts Director, SMT UK

“Reliability and uptime are critical to our operation, Chepstow delivers both.
Their tailored asset specifications, proactive maintenance and deep understanding of the clays sector keep our assets available and our production consistent, driving long-term profitability on site.”

Procurement Manager, Ibstock

“Our partnership with Chepstow spans decades because they combine genuine collaboration with continuous asset investment and innovation. From operated hire and short-term earthworks to pioneering projects like autonomous ADTs and HVO trials, Chepstow works with us to reduce costs, risk and carbon, a true partner in every sense.”

Regional Operations Manager, Sibelco

“Chepstow consistently delivers safe, sustainable and proficient mineral extraction across our sites while actively supporting decarbonisation pilots like HVO trials and inclinometer safety systems. Their focus on quality, innovation and relentless safety standards makes them a contractor we trust to protect people, productivity and the environment.”

Regional Director, Tarmac

Chepstow